We are always here to help you with all your questions and concerns. Below you will find an overview of the most frequently asked questions to help you quickly. Do you need additional help? Do not hesitate to contact us via the email at the bottom of the page. We are happy to help you!
Questions about your order
How soon can I expect my order?
Currently the demand is extremely high due to our special sale, so we deliver all our orders within 5-12 days.
Orders are usually processed and shipped within 1-3 business days. Depending on your location, your package will be delivered within 4-12 business days on average.
What are the shipping costs?
Don't worry, the socks will be delivered to your home for free!
How can I track my order?
After processing your order, you will receive a tracking code via email. With this code, you can accurately track the progress of your order.
If you have not received the tracking code, please check your spam folder. If it is not there, please contact us via the contact form and we will send you the tracking code shortly.
Where can I read the terms and conditions of business?
I have not received my order yet and the expected shipping time has passed.
We strive to ship and deliver every package on time. However, during special sales and peak periods, such as Christmas, Father's Day, Black Friday, etc., we experience a high volume of orders, which may sometimes cause delays.
To ensure timely delivery during these festive periods, we recommend placing your order well in advance.
Delivery time passed? Contact our customer service via the form below and we will solve it immediately.
I have not received my “order confirmation” or “tracking info” email.
If you have not received one of these emails, please check your spam/junk email folder.
If it is not there, please contact us using the contact form below and we will resend the emails to you shortly.
The tracking page says the package has been delivered, but I haven't received anything.
If your tracking page shows that the package has been successfully delivered, but you have not received the package yet, we recommend waiting for another 1-2 days as the delivery service sometimes updates the package status early.
If your package has still not arrived after this period, please contact our customer service using the form below.
Where can I reach you for other questions or assistance?
You can always reach us via the email you will find at the bottom of this page. We are ready to answer all your questions and help you with your order.
How do I cancel my order?
You can cancel your order within 4 hours. After this period, cancellation is no longer possible because your order is being processed. You can then use your right to return your order.
To do this, please fill in the form below and our customer service will respond within 24 hours.
Questions about the Dreamsocks
What makes Dreamsocks different from regular socks?
Dreamsocks are specially designed to keep your feet warm and comfortable all night long, without overheating or pinching. By combining merino wool and bamboo fibers, our socks offer natural temperature regulation and breathability, something that is often missing from regular socks.
Are Dreamsocks suitable for people with sensitive skin?
Yes, both merino wool and bamboo fibers are hypoallergenic and soft to the skin. This makes Dreamsocks also suitable for people with sensitive skin or allergies.
What are Dreamsocks made of?
Quality is our top priority, which is why we only use carefully selected premium materials.
Materials:
Sock: 60% Merino wool, 30% Bamboo fibers, 10% Acrylic
Collar: 100% Nylon
Want to know more about these fabrics? Click here !
How do I wash my Dreamsocks?
To ensure your Dreamsocks retain their soft texture and shape, it is important to treat them with care. Our socks are made from natural materials that will last for years with the right care.
-Machine wash at 30°C (cold) on a delicate wash/hand wash program
-Use mild detergent
-Do not bleach
-Dry flat, do not tumble dry
-Do not iron
-Do not wring out
How do I know which size to order?
Dreamsocks are specially tailored to the indicated size categories, so you can order your usual size without any worries.
Are Dreamsocks suitable for both winter and summer?
Absolutely! Merino wool has the unique ability to keep your feet warm in winter and cool in summer. This makes Dreamsocks perfect to wear all year round.
Do Dreamsocks help against sweaty feet in bed?
Yes! Thanks to the breathable properties of merino wool and bamboo fibers, your feet are kept dry by quickly wicking away moisture. This keeps your feet fresh and dry all night long.
Can I wear my socks for several days in a row?
Yes, thanks to the natural antibacterial properties of merino wool, your socks will stay fresh for longer. This means you can wear them for several days without any odors developing quickly.
Can I wear Dreamsocks in shoes?
To maintain the quality of the Dreamsocks, we do not recommend wearing them in shoes. They are specially designed for in bed, but are also wonderful to wear during a relaxing evening on the couch.
Contact Us
Any Questions or Comments? Feel free to contact us!
We are here to answer all your questions. Response within 24 hours